Any organization is likely to find itself striving to meet the challenges of telecom expense management at some point due to different reasons like account team turnover, a decline of carrier support staff, one-sided service agreements and problems with managing multiple supplier relationships. So, if your Finance department or IT is contending with inventory, inventory and contract management without the required technology then your organization is lacking effectiveness in the telecom expense management area.
A good telecom expense management company can help you to gain visibility in your communication invest patterns and identify areas for cutting costs. It will be easier for you to manage wireless, voice and data environment to boost productivity while preventing risks and improved telecom expense management can directly impact your bottom line.
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The Basics of Telecom Expense Management Service
The basics of TEM service are divided into 5 categories but all of them somehow rely on each other because by just removing one aspect of the service, others are likely to go vain.
A good TEM service will provide authentic and timely reports with including details about every piece of equipment you own and at all times you will know who has what, where and why.
Generally, 10-15% invoices contain errors and 85% of those errors fall in favor of vendors. An effective TEM team goes through all invoices and not only find errors but also fix them along with resolving conflicts.
Quality TEM service providers are vendor neutral they don’t have any loyalties to certain vendors or suppliers of products and service. They will comb through all the vendors to find the product for your company in most reasonable price.
Purchasing wireless devices is the most common hurdle that companies usually face. A staff member may lose or damage one and acquire the new device from the local wireless provider without having the old one deactivated. Hence, the company pays for two devices even when the one is not in use. Therefore, a centralized portal for acquiring new devices provides the company with an upper hand advantage by acting as an authority that provides approval for when and what devices can be purchased, this will completely eliminate the problem.
Help Desk Support
When any problem arises the employee loses a significant amount of time while trying to figure it out. Help Desk is the one-stop place where employees can report the problems and get an instant solution by the TEM service.